Trustpilot LogoTrustpilot Stars

Customer Service

We are happy to serve you on a number of practical issues.

  •  Shipping & Delivery
  •  Privacy & Security
  •  Return shipment or Cancellation
  •  payment
  •  View Order
  •  Change Account Details
  •  Complaints and warranty
  •  Complaints
  •  Ordering Process


Shipping & Delivery

The delivery of a product is in stock 1-2 weeks.

Privacy & Security
Dominidesign respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process your order as quickly and easily as possible.

Dominidesign will not sell your personal information to third parties and will only make information available to third parties that are involved in processing your order.

If you place an order, we need your name, email address, delivery address and payment information to process your order and keep you informed.

To make shopping at Dominidesign to be as pleasant as possible, we store with your consent your personal information and data related to your order and the use our services. This allows us to personalize the website and recommend items you might find interesting.

Default we do not send you any e-mails other than order related e-mails.

With your permission we will use your data for the development of the site, special offers and promotions. If you no longer wish to receive this information please let us know by sending an email to info@dominidesign.com

If you create an account with Dominidesign we keep your data on a secure server. In your account we store information such as your name and address, telephone number, email address, shipping and payment information, so you do not need to fill these out with every new order.

Information about the use of our site and the feedback we receive from our visitors helps us to develop and improve our site.

If you decide to write a review, you can choose whether you add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right not to publish.

If you respond to a promotion or contest, we ask your name, address and email address. We use this information to disclose the winner(s) and to measure the response to our marketing campaigns from the action.

Dominidesign does not sell your personal information
Dominidesign does not sell your personal information to third parties and will only make information available to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.

Your personal information is safe with Dominidesign

We appreciate the trust you place in us and we will therefore be extremely careful with your data. When you place orders or access your account Dominidesign uses the most modern technology called the “Secure Socket Layer”. Your data will always be protected and kept confidential.

Cookies
Cookies are small pieces of information that are stored on your computer by your browser. Dominidesign uses cookies to recognize you when you visit us. Cookies enable us to collect information about the use of our services and enable us to improve and adapt our services to the needs of our visitors. Our cookies provide information related to personal identification. You can set your browser to notify you when shopping at Dominidesign cookies.

If you have any questions about the Privacy Policy of Dominidesign, please send an email to info@dominidesign.com. Our customer service will help you if you need information about your data or if you want to make changes. You expressly have the right to correct your data. In case our Privacy Policy is needed, you will find on this page the most recent information.

Return shipment or cancellation
Please contact via info@dominidesign.com or call us on +44 7024 0873 54

See our Terms and Conditions.

Payment

Payment is made either with your own bank environment or through MultiSafepay.

Multisafepay is a very secure payment medium supporting: iDeal, Visa, MasterCard, Mister Cash and Transfer

You will be redirected to the SAFE environment of Multisafepay and after completion of your transaction you will be redirected to our webshop at www.dominidesign.com

For more information go to Multisafepay

View Order

Once your order is shipped, we will send you an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions, please feel free to contact us via info@dominidesign.com or call us on +44 7024 0873 54


Change Account Details
You can change your account information by logging into your account. You can change the following information
 - Subscribe or unsubscribe to our newsletter
 - Change Default billing address
 - Change Default delivery address
 - Change Contact
 
Complaints and warranty
Please contact info@dominidesign.com

You will receive a response within 14 days. Typically it will be the same day or the day after. You may return the product to Dominidesign should you find it damaged or the goods do not meet your approval.

If the goods do not meet your approval, we can either offer a refund or an exchange. You will need to notify Dominidesign by phone or e-mail within 14 days of receipt of the goods, and return the goods within 30 days of receipt of the goods.

The cost of any returns carriage shall be borne by you unless it is our mistake.

All returns will be assessed for damage and customer abuse, should we feel that either have been carried out we may either, offer a partial refund, or no refund. We will not accept returns if the item is used, unless found to be faulty. In the event of a fault you must first contact Dominidesign by phone or e-mail, we may wish to send an agent to access the fault, for possible repair, before agreeing any return.

This does not affect your statutory rights.

Ordering Process
Ordering is easy. This is done as follows :
Prices are shown including VAT and excluding VAT.

First you add the product from the product page to your shopping cart. From the shopping cart you follow the ordering process. Some items first need a size or color selected before you can add to it to the cart.

Are you done shopping? Then click on the button " Checkout" and follow the checkout. You can also view the order in detail by clicking at the top on “My cart”

When you already created an account, you can now log in directly. You can also choose to order without registering.  The e-mail you will receive confirmation of your order and invoice. If you want to partially prepay choose here for Invoice. You can then pay 50% of the total invoice amount up front and 50% after receipt of your order.

Create an account :
An account gives you many additional features on our stores. So you can follow the progress of your orders, view wish list, view previous orders and more. You can create an account by going to "My Account" and choose "Create New Account". Also you may create an account during the order process.

Of course it is possible to cancel the order or change. In this case as soon as possible contact our customer service. We can then stop or change the ordering process.
We send a standard e-mail after you have placed an order and an e-mail with your invoice.
We then will send you a confirmation of the expected delivery date.
If you have created an account, you can also follow the progress by logging in and go to " My Account".


Sincerely,

Customer Dominidesign